top of page

“Have You Tried Turning It Off and On?”

Updated: Jul 24, 2022

There’s one solution to tech problems that everyone knows: turning the device

off and then back on again. This go-to move is a bit of a joke in the IT industry.

Who needs help-desk support if you can find a power switch? Surprisingly, this

approach actually does solve a lot of problems.

Rebooting your computer clears the memory, stopping any tasks or applications

that are consuming memory. Even if you close out an app, it could still be

running in the background. A reboot can also fix peripheral and hardware issues.

Follow these simple steps to reboot your computer:

Windows 10 and Windows 11 (Remember to save your work before proceeding)

  • Click on the Start Menu

  • Look for and click on the Power button icon

  • Choose Restart or Shutdown

Mac OS (Remember to save your work before proceeding)

  • Click on the Apple logo on the top left of the screen in the menu bar

  • Click on Restart or Shutdown

Sometimes systems will lock up, or an application will freeze, and you can’t do

anything except stare at that annoying little icon indicating the computer is

stuck. If it’s a stuck application, you can try “Force Quit” (CTL + ALT + Delete in

Windows, or Option, Command, and Esc on a Mac). But if that doesn’t work, you

may have to force a shutdown. On a Mac you can do this by pressing Command

+ Control + Option + Power button. On a PC you can hold down the power

button for as long as needed for the computer to shut off.

Don’t worry, modern computers are designed to endure unexpected shutdowns.

However, it’s definitely safer to use the power button than to pull the plug from

the electrical outlet.

When you have issues with internet or network connectivity, powering off your

computer may again be the solution. By turning the computer off, you reset its

connections to the router, server, or even ISP. This ensures the appropriate

information to get online is being communicated back and forth. That doesn’t

work? Try powering off the router or modem. The same explanation applies,

only now you’re resetting the connection from the other side.

A Couple of Cautions

Before powering off the device, if possible, save documents and close open

windows. Unexpectedly turning off a computer may cause data corruption in any

files you had open. Make sure that you’re not devastated by a computer freezing

up by remembering to save regularly. It is also worth making multiple,

incremental copies of your work as you make your way through it. For example,

File v1.doc, File v2.doc, etc. You can do this using the “Save As” function.

Keep in mind that when turning something off and on again as a quick fix, you

don’t want to go too quickly. Keep the device powered off for 5–10 seconds. This

will give it the necessary time to reset.

Also, you probably want to avoid turning your computer off and on many times

in a day. If you use the device a lot throughout the day, leave it on. Turning the

computer on repeatedly can stress the device, especially older computers.

Likewise, leaving it on all the time can take a toll, too (and adds to your electricity

bill). Really, whether you shut down at the end of the day or after use is going to

depend on how you use the computer and how often.

Nevertheless, restarting a computer or any device remains a good way to get it

back to the way it was. This time-honored self-service solution isn’t going to do the trick every time, though. Some issues will remain after a reboot, such as a

virus infection. Or there could be a hardware issue that needs fixed.


Recent Posts

See All


bottom of page